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Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across Canada, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping options:
Currently, we are working with Canada Post to provide the best shipping rates and experience.
- Free standard shipping option is available for orders over $70 (before taxes, fees, and promo codes) that are shipped through Standard Delivery. This free shipping offer does not apply to:

  • Items or locations that require air delivery*
  • Pre-ordered items if they are to be shipped separately and do not meet the minimum purchase requirement

    *Some remote areas of Canada can only be serviced by air delivery. In these cases, free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order, we'll contact you to confirm whether you'd like to pay the additional fees or cancel your order. If you don't respond within 45 hours, your order will automatically be cancelled.

- Faster options are available at the checkout. Price may vary based on the destination.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging is usually done on the same business day but can take up to two business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 1 and 7 business days to arrive at their destination, depending on the shipping method chosen at the checkout, but can take longer from time to time.

If you haven't received your order by the estimated time at the time of checkout, please contact us:

  • E-mail: TalkToUs@petlantis.ca
  • Phone: Toll-free: +1-800-572-7402