Shipping Policy

Last updated: September 3, 2020

Our goal is to offer you the best shipping options, no matter where you live. Every month, we deliver to hundreds of customers across Canada, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping options:

  1. Local 1-Day Delivery: Available to customers in a specific geographical area.
  2. Canada Post Delivery: Available to all customers in Canada.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging are usually done on the same business day but can take up to two business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Items usually take 1 to 7 business days to arrive at their destination depending on the shipping method chosen at checkout, but can take longer from time to time.

Free shipping:

  1. Local 1-day Delivery for orders above $29*
  2. Canada Post standard shipping for orders over $49*

*This price is in Canadian Dollars (CAD), before taxes, fees, and promo codes

This free shipping offer does not apply to:

  • Items or locations that require air delivery**
  • Pre-ordered items if they are to be shipped separately and do not meet the minimum purchase requirement

**Some remote areas of Canada can only be serviced by air delivery. In these cases, free shipping is not available, and extra shipping charges may apply. If extra shipping charges are required for your order, we will contact you to confirm whether you'd like to pay the additional fees or cancel your order. If you don't respond within 45 hours, your order will automatically be cancelled.

If you haven't received your order by the estimated time at checkout, please contact us: